Soaring Technology

Technology and Managed Services Blog – A WingSwept Production

Posts Tagged customer service

Customer Service and Customer Satisfaction Go Hand in Hand at WingSwept

Sep 15

Posted by molly.moore@wingswept.com in Press Releases | Comments off

WingSwept, a full-service information technology firm based in Garner, has welcomed two new customer service representatives over the past few months. The new representatives, Rhonda Antkowiak and Terry Benhoff, have been helping meet the needs of the continuously growing customer base in the Vertical Marketing division of the firm.

The Vertical Marketing division, and most notably the Repair Shop Websites brand, assists suppliers and manufacturers across the country in expanding their business with a personalized website, creating an online presence, branding their product, and ultimately helping businesses compete with national chains.

The Vertical Marketing division services all 50 states and has seen an astounding increase in demand despite the economy.  Rhonda and Terry, as the new customer service representatives, will continue working diligently to assist each and every customer in the division with any needs that may arise.

As WingSwept continues to expand, the firm will persist in hiring the most qualified individuals with a tireless dedication to their customer and will foster the reach for excellence makes them one of fastest growing IT firms in the region.

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NCTA Selects WingSwept for Customer Service Company Award Finalist

Oct 21

Posted by molly.moore@wingswept.com in Press Releases | Comments off

GARNER, NC (October 21, 2009) – WingSwept was selected as a finalist for North Carolina Technology Association’s 21 Awards in the category of Customer Service Company. The winners will be announced at the annual awards gala on November 12, where over 500 business and technology leaders are expected to attend.

The NCTA 21 Awards are given out annually to an array of businesses who qualify as the best in each of the 21 categories. In WingSwept’s category for customer service, there are three other finalists.  Finalists will join together at the awards gala to celebrate each other’s unique accomplishments and overall excellence in North Carolina.

WingSwept’s submission focused on their Vertical Marketing division and its commitment to their customers.  The division creates quality websites for the automotive repair and body shop industries, and finds innovative ways to exceed customer expectations and differentiate themselves from competitors.

 “It’s an honor to be chosen as a finalist for this award among so many great companies,” says Jay Strickland, WingSwept CEO. “We’re blessed to have a really awesome customer service team that goes out of their way to make every customer and partner relationship a success!”

ABOUT WINGSWEPT

WingSwept is a full-service information technology consulting company based in Garner, NC. WingSwept’s services focus on areas of government services, network support, web application development and vertical marketing. The staff of more than 20 serves a diverse set of clients in all 50 states and around the world. The companies maintain separate divisions with dedicated staff for Web/database development and information technology consulting. For more information on WingSwept’s services, please visit our Web site at www.wingswept.com.

The vertical market division currently has two brands that offer functional websites, which are search engine optimized and can be customized for each dealer. WingSwept is experiencing overall growth due to the success of this division. The expansion of one vertical market brand has led to development and launching of another. WingSwept has invested heavily in the resources needed to offer a world-class product. Our company has dedicated Customer Service and Sales staff on site, as well as our own in-house sales force. To learn more about RSW and BSW services, go to www.repairshopwebsites.com and www.bodyshopwebsites.com.

ABOUT NCTA

The North Carolina Technology Association’s mission is “Making North Carolina #1 in Technology and Technology #1 in North Carolina.”  The organization does this through three main focus areas: executive engagement, public affairs, and enabling member transition to a technology-enabled workforce.  For more information, visit our website at www.nctechnology.org.

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WingSwept Selects Customer Service Representative

Oct 5

Posted by molly.moore@wingswept.com in Press Releases | Comments off

After filling multiple sales positions, WingSwept has gained a new customer service representative. Sylvia Burleigh will be directly working with Repair Shop Websites and Body Shop Websites, WingSwept’s Vertical Market brands.

Both brands deliver a leading-industry product to automotive repair and body shops to help them bring in and manage business. Both brands have helped over a thousand customers increase their business and decrease their stress level through professional yet affordable websites.

Sylvia has experience in both web design and customer service, and the WingSwept team is excited to have her skill set. At WingSwept, customer satisfaction is the number one goal, which is why they were waiting for the ideal candidate to hire. WingSwept reviewed over 700 of applicants, and Sylvia’s personality and experience made her their first choice.

“I’m excited about the team experience of working with Repair Shop Websites and Body Shop Websites brands of WingSwept. Also, it is great to have the opportunity to combine and contribute my knowledge in web design and service,” says Sylvia, when asked what she is looking forward to.

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WingSwept Receives Workforce Development Training Grant

Aug 20

Posted by molly.moore@wingswept.com in Press Releases | Comments off

WingSwept, the leading IT company in Garner, NC, has just signed the paperwork solidifying the nearly $16,000 workforce development training grant they will be receiving from the North Carolina Department of Commerce, Division of Workforce Development.

The Incumbent Workforce Development Grant has given the company an opportunity to better itself by funding the training necessary to improve the skills of staff members. The grant was formed under the federal Workforce Investment Act to protect jobs for current workers across North Carolina.

The Program is designed to benefit businesses by enhancing the skills of employees, thereby increasing productivity and the potential for company growth. It is intended to provide high-quality, easily accessible training and professional development services for our state’s workforce.

WingSwept will be working with Dancing Elephants Achievement Group to get the best possible training for the best value, and boost their already impressive sales performance, productivity, and efficiency.  Their focus is on becoming highly skilled in the techniques of selling and customer service throughout the Vertical Markets division, which serves clients in all 50 states.

“We are always seeking ways to better ourselves and our business despite the economy, and receiving this grant will be a great help.  It will allow our team to improve the quality of service we offer to existing and future customers,” says Jay Strickland, President of WingSwept. “Our staff members deserve comprehensive training and our clients deserve superior customer service.  Both of which are possible through utilizing the grant.”

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