Posts Tagged Managed Services

Understanding the Diverse Components of WingSwept

In the Garner community, the WingSwept brand is recognized and the faces of the people that make up the WingSwept team are well known, but what WingSwept does is often misunderstood.

Locally, WingSwept is synonymous with IT support, but our team is full of experts in multiple technology fields. The company is made up of four divisions, each with their unique and diverse customers, all which strive to help customer leverage technology for better results. The divisions are Network Support, Vertical Marketing, Web Development, and Government Services. WingSwept is blessed to have a major presence in multiple arenas and over 2,000 customers across the country, and the diversity of the company has been a major attribute to its ongoing success.

The Network Support team does everything from designing networks and installing hardware to providing complete managed services to companies earning anywhere from 1 to 100 million dollars in revenue. The engineers can completely manage your business’s technology or be the second line of defense for your already existing internal IT team.

The Vertical Marketing division provides customers in different industries with websites in a quick and affordable fashion. The industries that WingSwept has a presence in today include the automotive repair industry (www.repairshopwebsites.com) and the HVAC market (www.surfingduct.com). This division has customers in all 50 states, as well as international customers.

The Web Development division creates enterprise-level custom web applications for customers around the country from major universities to small businesses. The applications developed by the WingSwept team allow organizations to solve issues or improve processes unique to their customers.

The Government Services division focuses on serving the Office of Inspector General community with an investigative case management product called CMTS. OIG customers turn to CMTS when they want to replace their manual process of case management with a secure and accessible web-based product. Whether WingSwept is keeping a large corporation’s network up and running or setting up a website for an independent repair shop, they believe in professional service with a personal touch. Visit www.wingswept.com to learn even more about the growing company.

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Is Patching a Forgotten Task at Your Small Business?

It is extremely important to update patches from third-party programs such as Flash and Java. Total Care Managed Services at WingSwept includes patching of over 80 of these programs so our customers don’t have to. WingSwept provides IT support to small and medium sized businesses in North Carolina.  We deploy patches to these clients so that they don’t experience unnecessary glitches in their programs and system. If your office is experiencing difficulty deciphering which patches are important to add and carrying out his ongoing task, contact our team.

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Cutting Costs with Advanced Support

WingSwept has been encouraging customers for the past year to consider a more economically-sound IT support plan.  Managed Services is the proactive alternative to the reactive support that many business owners have invested in. 

Proactive IT support saves businesses unpredictable costs in both downtime and equipment, which is why WingSwept has kept every key customer on a Managed Services plan since they began pushing it last year.
Through Managed Services, WingSwept’s team keeps customers’ operating systems healthy by constantly monitoring their machines and keeping them current with important updates and patches.  If a hard drive is on the brink of failure, WingSwept steps in before data is lost and time is wasted.

If you are interested in keeping your network performance up and downtime down, consider Managed Services as your advanced IT alternative.   Allowing WingSwept to proactively monitor your business’s technology can benefit your bottom line.

Jay Strickland of WingSwept says that, “Business owners really enjoy the peace of mind of predictable technology, as well as saving money in the long run.  We hope to gain even more Managed Services customers as businesses are looking towards smart ways to save money and business.”

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Like they said, “Managed Security: It’s About Trust and ROI”

Managed Services is a mutually beneficial IT system.  WingSwept’s customers can spend less and get more protection, and WingSwept’s technicians can stay in-tune with the ongoing network health of a customer’s business.  One thing this article points out is the importance of trust as well as cost-reduced IT practices.  WingSwept offers their customers 10 years of experience and trust.  In fact, May 2010 marks WingSwept’s 10th year anniversary!  To learn more about WingSwept’s Managed Services plans  and other technology solutions view our website.

 

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The Garner Citizen and Community Recognize WingSwept CEO

The Garner Citizen recognized Jay Strickland, WingSwept CEO, with a Citizen Choice award.  The article speaks highly of his service and dedication to the community.  When asked how he manages to find any spare time, he gives full credit to the WingSwept staff.

“I believe in the abilities of our staff,” Strickland said. “They are experts in their field and highly trained to do their jobs well. We have open communication in the office and work together to accomplish tasks.”

(and)

“The WingSwept staff is made up of reliable and hardworking people that are well-equipped to keep WingSwept functioning,” he said. “I have found that everything I do myself denies someone else the opportunity to learn, so I spend a lot of time making sure that our folks have the resources to be successful. I am confident in their abilities to take care of our customers without me being directly involved in every project or task, which allows me more time for my family and community involvement.”

Read the article in its entirety: http://www.garnercitizen.com/2010/02/citizen-choice-awards-jay-strickland/

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Are you satisfied with the answers to these questions about your tech support?

In this article by Ray Barber of Kaseya, seven questions are outlined to help you choose a technology partner that will allow you to focus on your business.  The article states that ”you need your IT to work – all the time – and using an outsourced IT service can give small to medium-sized businesses like yours the enterprise-level IT capabilities needed to help achieve business growth, reduce costs and maximize profitability.”

Are you satisfied with the answers to these questions about your tech support?

What level of customer service do they provide you? Can their staff offer expertise? Do they offer fixed monthly pricing? Do they take a proactive approach?

If you aren’t satisfied with the service you are getting, consider WingSwept, an IT consulting firm and managed services provider in Garner.  Customer service and IT expertise are founding principles of the company.

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What are the Strengths, Weaknesses, Opportunities, and Threats of your Technology?

WingSwept’s IT experts offer businesses the chance to better understand their technology.  How efficient is your network? Is your server and technology equipment holding you back? Are you on the brink of a computer crash? These are all easy questions to answer after getting a Technology SWOT analysis by WingSwept.  It is our goal to help you leverage your technology, but first you need to know where you stand.  To find out more, contact our consultants.  This affordable offer could save your business!

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WingSwept Introduces New Partner Advisor to Strengthen Customer Relationships

WingSwept is pleased to announce that Cray Carter has joined WingSwept’s growing staff.  As a Partner Advisor, Cray will help nurture and develop client relationships and be an overall valued asset to the IT consulting firm, specifically working in the Network Support division.

The Network Support division’s purpose is to provide peace of mind to businesses that value uptime and want to avoid the costly trouble of network downtime.  WingSwept works with clients to develop stable and effective information technology infrastructures which provide a positive return on assets for business owners through increased uptime and continuity of operations.

Cray’s professional background consists of over 10 years in business development, where he spent his time working in the Insurance field with small business owners in the eastern part of the state.  He knew of WingSwept’s successes but was further intrigued when he learned of its great record of employee satisfaction and morale.

“I am thrilled to work with this leading local IT firm that has proven its strengths through continuous growth despite a gloomy economy.” said Cray.  “WingSwept has given me an excellent opportunity for professional advancement as well as the chance to experience their impressive corporate culture.  I look forward to meeting WingSwept’s clients and further developing our partnerships.”

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10 Biggest Security Threats & How IT Can Help

CRN Magazine, in their September issue, examined the current state of technology, security solutions and what is to come. They rated the biggest security threats that will be facing customers in the next 12 to 18 months.

The 10 Biggest Security Threats Are:

  • 39.7% – Data Loss/Breaches
  • 35.9% – Internal Threats
  • 34.3% – Social Networking Threats
  • 33% – Trojans/Information Stealing Keyloggers/Fast Flux Botnets
  • 22.5% – Phishing/Social Engineering
  • 21.1% – Viruses
  • 20.6% – Internet Worms
  • 20.1% – Organized Cybercrime Networks
  • 13.9% – Cyber Espionage
  • 10.5% – Zero-day Exploits

Enterprise-level businesses are not the only ones who can afford protection from these things. WingSwept offers small and medium sized businesses security solutions  to meet each customer’s unique needs.  WingSwept specializes in Managed Services, Disaster Recovery, Data Loss Prevention, Virus/Spam Protection and much more. Keeping customers in business is WingSwept’s top priority. The suffering economy means businesses need cost-efficient solutions to adapt to increasing threats and new technologies.

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Managing Technologies in Uncertain Economic Times

The current economic downturn has challenged many business owners to re-evaluate existing business models, operational efficiencies, and capital expenditures.  Many forward thinking organizations are finding unique opportunities and looking past near-term challenges to position themselves for success when market conditions calm and return to vibrancy.

Doing More With Less

A critical role information technology firms play in uncertain economic times is to help clients manage costs and identify inefficiencies.  Taking advantage of technologies that are already owned can create returns through reduced management costs, more effective compliance with regulations, and increased efficiencies in operational execution.  Cost savings and efficiencies free cash flow for investments and capital expenditures that competitors may not be positioned to leverage.

WingSwept applies best practice solutions that are unique and optimized to our specific customer’s needs.  IT is not a one size fits all business and through investments in technology and people we are able to deliver unique strategic solutions, exceptional customer service, and timely technical support.

In 2008 Gartner released a study of the total annual cost of ownership of workstations and laptops in an unmanaged environment versus a managed environment.  The study took into account all direct (hardware, software, support consumables, network-related costs, facilities, and administration) and indirect costs (downtime, suboptimal functioning, user-induced problems, user-to-user support costs, non-business computer usage, time spent customizing desktops, time spent researching technology purchases, getting quotes, and dealing with vendor problems).  The cost savings on a well managed workstation was nearly $2,500 annually while the savings on a laptop was nearly $3,000.   These are real cost savings for companies, achieved by minimizing time spent by employees trying to make their systems work, minimizing downtime, and extending the life of equipment through proper maintenance. Ultimately, as the Gartner study show, well managed technology not only saves money, but provides you the freedom to manage your business.

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